VocoAgentsVocoAgents

AI Customer Support with Vision

Show your agent what you see — get instant visual support.

AI Customer Support Agent with Screen & Camera Vision

A Call Worth a Thousand Words

Let our AI agent greet you by name

Available 24/7, never off duty
Answers instantly, no hold time
Books meetings & follows up

Why Is Vision-Powered Support the Future of Your Business?

Because describing a problem in words is nearly impossible. When a customer tries to explain what's broken over the phone, both sides get frustrated — the agent guesses and the customer repeats themselves. A vision-enabled support agent simply asks to see: a screen share or camera, spots the issue in seconds, and guides the fix step by step. Fewer misunderstandings, fewer escalations, and a customer who feels genuinely helped.

Because good support shouldn't wait for a free agent. Problems don't only happen during business hours. An AI support agent is available 24/7, handles several inquiries in parallel with no queues, and resolves most routine issues on its own — escalating to a human only when truly needed, with all the context already documented.

What Are the Additional Advantages of AI Support With Vision?

  • Sees exactly what you see Screen sharing and camera let the agent identify error messages, wrong settings, or bad connections — without the customer needing to know technical terms.
  • Guided step-by-step resolution The agent doesn't just diagnose — it walks the customer through the fix in real time and confirms the issue is closed before the call ends.
  • Smart escalation with full context When a human is needed, they get everything — screenshots, an issue summary, and the steps already tried — so the customer never starts over.
  • Full record of every inquiry Every support call is recorded, transcribed, and summarized automatically — a knowledge base that surfaces recurring issues and improves the product.

The Path to Smart Support: VOCO's Unique Process

We don't believe in generic "off-the-shelf" solutions. We built a gradual process based on your real issues and products:

1

Documentation

We gather your existing support inquiries — common issues, product docs, and guidelines — to understand exactly what customers run into.

2

Analysis & Scenario Design

Our experts, together with the AI, build diagnostic trees and visual tools, so the agent knows what to ask to see and how to guide each scenario.

3

Deployment & Rollout

The agent goes live and starts handling routine issues, spotting problems through screen and camera, learning and improving inquiry by inquiry.

4

Full AI Support Desk

In the end you have an agent that resolves most issues end to end, updates your support system automatically, and frees your team for the genuinely complex cases.

Ready for Visual AI Support?

Free call, no commitment

Why Choose Us

Visual, patient technical support that never keeps customers waiting

Sees What You See

Share your screen or camera and the agent understands the issue in real time.

  • Live screen sharing
  • Camera feed for products & devices
  • Points at exactly what to fix

Guided Troubleshooting

Walks customers through fixes step by step until the problem is solved.

  • Diagnoses the root cause
  • Clear step-by-step guidance
  • Confirms the issue is resolved

Always Available

Round-the-clock support with no hold music and no queues.

  • 24/7 availability
  • Zero wait time
  • Phone, WhatsApp & web

Smart Escalation

Knows when a human is needed and hands off with full context.

  • Detects complex cases
  • Warm handoff to your team
  • Passes the full conversation

Full Records

Every session is transcribed, summarized, and ready as a ticket.

  • Complete transcript
  • Concise summary
  • Auto-created tickets

Support Dashboard

Review every support session, summary, and recording in one place.

  • Easy navigation
  • At-a-glance summaries
  • Full recordings

Who Is It For

Teams that support customers through products and devices

SaaS & Apps

Onboarding help, feature walkthroughs, and in-app troubleshooting.

E-commerce

Order issues, returns, and product setup with visual guidance.

Telecom & ISP

Router setup, connectivity checks, and device configuration.

Hardware & Devices

Installation, diagnostics, and repairs guided by camera vision.

Ready for Visual AI Support?

Free call, no commitment

One Package. Three Channels.

Everything across Phone, WhatsApp, and Web — in a single, predictable plan.

All 3 channels included

Growth Package

1,000 voice minutes2,000 messages
₪——/ month

Final price set per business — talk to us

Phone·WhatsApp·Web
  • Dedicated phone number
  • Instant 24/7 answering
  • Multilingual support
  • CRM + caller identity & history
  • Call summary + intent tagging

Pay as you grow

Minutes from ₪0.7–1.2, depending on agent intelligence

Messages billed per bundle — ask for current rates

Frequently Asked Questions

How many languages can the agent speak?
The agent supports over 180 languages, including English, Spanish, French, German, Arabic, Hebrew, Russian, and more. You can set a default language and enable dynamic language switching during calls.
Can the agent connect to my CRM?
Yes, the agent can integrate with various CRM systems. Integration requires additional setup work depending on your system. Contact us for more details.
Can I customize the call script?
Absolutely. You have full control over the script - what the agent says, how it responds to questions, and what information it collects. You can update the script anytime through the portal.
How do I view the calls?
All calls are available in our dedicated app. You'll get full recordings, automatic transcriptions, smart summaries, and category tags. Real-time notifications sent directly to your phone.